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FAQ'S

 

There are many special bonus offers and gifts that are now included in our VIP Program – for all our players. Below details some important information regarding these new benefits.

• All VIP Welcome Package benefits come into effect the day after the upgrade takes place.
• Platinum, Premium & Prestige Welcome Package bonuses are offered over a 3 day period.
• The Sunday Free Play bonus is only issued when a deposit has been made in the previous 14 days.
• Free Play Sunday bonuses are credited to a players account upon login- no deposit required!
• You are only eligible for 1 bonus a day. Therefore if you are upgraded over the weekend, the Welcome Package bonus takes priority over any other offer, including our weekly Free Play Sunday promotion.
• The monthly cash back bonus is based on house winnings on all games for one full calendar month.
• The cash back bonus is issued on the 3rd Monday of the following month and covers the previous month’s full calendar.
• Contact your Personal Account Manager to claim your monthly cashback bonus and for more details on how to keep your account active in order to qualify.

 

Do you want to know more about how you can move through our VIP Program? Read on for details on how our Reward Points can be redeemed, and how they can benefit your game play.

• Most games earn you 1 Reward Point for every $40 wagered in Real Money mode. For full details, see our Bonus Policy page.
• You can improve your VIP Level by collecting Reward Points. You’ll automatically move up our VIP ladder the more you play, but our Premium and Prestige VIP levels are by invitation only.
• Each VIP level has a unique Redemption Rate, detailing how many points you must accumulate before you can exchange them for bonus cash. Example: Bronze VIP, requires 30 points to redeem $1, whereas Prestige VIP, requires only 15 points.
• You can check out your status by logging in, selecting “My Account” from the menu and clicking on “My Rewards”.

 

• Scratch2Cash reserves the right to modify the contents and any mechanism of the VIP Program at any time - with 2 weeks’ notice provided to players.
• Scratch2Cash reserves the right to cancel the VIP Program at any time - with two (2) weeks’ notice provided to players.
• Scratch2Cash reserves the right to suspend the earning and/or redemption of Reward Points at any time without prior notice to players.
• Any breach by players of general Scratch2Cash Terms and Conditions may result in the forfeiture of a VIP Level and/or any Reward Points accumulated and may result in account closure.
• Any suspicion of misuse of the VIP Program may result in the forfeiture of a VIP Level and/or Reward Points accumulated and may result in account closure.
• Scratch2Cash will endeavour to maintain current Reward Point and Reward Level updates whenever possible; however, Scratch2Cash cannot be held responsible for any loss of Reward Points or update delays due to data transmission issues.
• The Scratch2Cash general Terms and Conditions also apply to the VIP Program.
• Scratch2Cash’s decisions regarding the VIP Program will be final and not subject to appeal.
• Any Reward Points that were not redeemed within a 3 month period will expire from your Points Balance.
• If a player chooses to close their Scratch2Cash account (or has their account closed by Scratch2Cash), they will forfeit their VIP Level and lose all Reward Points associated with that account.
• This program is only valid for players from a limited number of jurisdictions.

If you have any questions about the VIP Program, please email us at support@Scratch2Cash.com